Shipping Policy

Welcome to Assaf! We're dedicated to providing our customers with the best shopping experience. Below are the details of our shipping policy.

1. Order Processing Time

Once your order is placed, it will be processed within 1–2 business days. Our business days are Sunday through Thursday, excluding public holidays. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods

We offer reliable shipping options to ensure your order arrives safely and efficiently.

Standard Shipping: Typically arrives within 3–7 business days.

3. Shipping Fees

Shipping charges are calculated during checkout and will be displayed before you complete your purchase.

4. Delivery Areas

We currently ship to all cities and regions within Egypt. At this time, we do not offer international shipping.

5. Order Tracking

Once your order has been shipped, you will receive an email with your tracking details and a link to monitor your shipment. Please allow up to 24 hours for tracking information to become available after dispatch.

6. Delivery Time

Delivery times are estimates and may vary depending on your location, weather conditions, or carrier delays. While we strive to deliver orders on time, Assaf is not responsible for delays caused by circumstances beyond our control.

7. Lost or Damaged Items

If your order arrives damaged or is lost during transit, please contact us immediately at info@assafeg.com. We will work with you to resolve the issue by providing a replacement or refund, depending on the circumstances.

8. Changes to Shipping Information

If you need to update your shipping address after placing an order, please contact our customer support at info@assafeg.com as soon as possible. Address changes can only be made before your order has been dispatched.

9. Returns & Exchanges

For information regarding returns and exchanges, please refer to our Return Policy.

10. Contact Us

If you have any questions about shipping or your order, please contact us at info@assafeg.com. Our customer support team is happy to assist you.